Return & Refund Policy
1. Within 14 calendar days from the date of receipt of the goods, the customer can provide the seller with a return statement of the purchased goods.
2. The seller introduces the option to send a return statement electronically. To meet the deadline mentioned in paragraph 1, simply send a statement before it expires.
3. The declaration must contain:
- The email previously used to place the order
- Order number
- The name of the product to be returned
- A detailed explanation of the reason for the return
4. Within 5 days of receipt of the declaration, the seller will provide return instructions and the address for the return of the goods. The customer ships the return product specifically to the address entered by the seller in response to the return statement.
Returns sent to another address will not be accepted and no changes or returns will be issued.
5. The customer is obliged to send the merchandise to the address provided by the seller within a maximum period of 5 calendar days from the day he received the return address and the instructions from the seller.
6. The customer ships the merchandise to the address provided by the seller, using insured and tracked delivery, and enters the package tracking number with the seller via email.
7. The client assumes the cost of returning the merchandise.
8. The seller is obliged to return the price of the product to the customer or to send a replacement product within a maximum period of 14 days from receipt of the goods by the seller.
9. Only unused products in the original packaging will be returned. If the product and / or packaging has been used or is damaged, no refund will be issued and no replacement product will be shipped.
10. Refunds are transferred to the payment accounts used to pre-pay the order. After the refund is issued, the money usually reaches the customer's account within 3-10 business days. Sometimes it may take longer, depending on the customer's bank.
11. For reasons of health or hygiene protection, returns or exchanges of items related to "Bath clothes", "Underwear", "Beauty and health", "Jewelry", "Animal products", "Cosmetics" and "Bedding" are only possible for items originally packaged in a sealed postal package. Otherwise, the product cannot be returned.
12. The following products are also non-returnable: Gift cards, groceries, DVD / CD and other digital information, software related products.